How to Change Mobile Number in FAB Ratibi Card (2026 Guide)
Changing your registered mobile number on a FAB (First Abu Dhabi Bank) Ratibi Card is essential for receiving OTPs, transaction alerts, and account security updates. According to banking industry data, approximately 32% of people change their phone numbers every 2–3 years due to relocation, job changes, or security concerns.
FAB offers two official methods to update your mobile number:
- FAB Mobile Banking App (Recommended – Instant)
- FAB Online Banking Portal (Web-based)
Both methods are free of charge and update your number instantly across all FAB services, including Ratibi Card.
Method 1: Change Mobile Number via FAB Mobile Banking App
The FAB Mobile Banking App is the fastest and most convenient way to update your registered mobile number. Follow these steps:
Step 1: Download & Install the App
- Download the FAB Mobile Banking App from the App Store (iOS) or Google Play (Android).
- Ensure you download the official app published by “First Abu Dhabi Bank” to avoid phishing risks.
Step 2: Log In to Your Account
- Open the app and enter your registered username and password.
- If you have biometric login enabled, use Face ID or fingerprint for faster access.
Step 3: Navigate to Profile Settings
- Tap on the Profile or Menu icon (usually top-left or bottom-right).
- Select “Edit Personal Details” or “Profile Settings”.
Step 4: Update Your Mobile Number
- Under the Personal Details section, locate the Mobile Number field.
- Enter your new mobile number (ensure it includes the correct country code, e.g., +971 for UAE).
- Tap “Continue” or “Save Changes”.
Step 5: Verify with OTP
- FAB will send a One-Time Password (OTP) to:
- Your new mobile number (via SMS)
- Your registered email address
- Enter both verification codes in the app to confirm the change.
Step 6: Confirmation
- Once verified, you will see a success message.
- Your new mobile number is now active for all FAB services, including Ratibi Card.
Pro Tip: Update your mobile number during UAE business hours (8 AM – 5 PM GST) for immediate activation. Changes made outside these hours may take up to 24 hours to reflect across all systems.
Method 2: Change Mobile Number via FAB Online Banking
If you prefer using a desktop or laptop, follow these steps via the FAB Online Banking portal:
Step 1: Log In to Online Banking
- Visit the official FAB Online Banking website: https://bank.fab.ae
- Enter your username and password.
- Complete any additional security verification (e.g., OTP to current number or security questions).
Step 2: Access Services Menu
- On the main dashboard, click on “Services” in the top navigation menu.
- From the dropdown, select “Other Services” or “Account Services”.
Step 3: Update Mobile Number
- Look for the option “Update Mobile Number” or “Contact Details”.
- Enter your new mobile number in the provided field.
- Click “Submit” or “Continue”.
Step 4: Verification
- Similar to the app method, you will receive:
- An SMS OTP on your new number
- An email verification code
- Enter both codes to complete the process.
Step 5: Confirmation
- A confirmation screen will appear, and you may receive an email confirming the update.
- Your Ratibi Card is now linked to your new mobile number.
Frequently Asked Questions (FAQs)
Are there any fees for changing my mobile number?
No. FAB does not charge any fee for updating your registered mobile number, whether via the app or online banking. This applies to all FAB cardholders, including Ratibi Card users.
How long does it take to update the mobile number?
The update is instant once you complete the OTP verification. However, in rare cases, it may take up to 24 hours for the change to reflect across all FAB systems (e.g., SMS alerts, Ratibi Card notifications).
Can I change my mobile number multiple times?
Yes, FAB does not impose a strict limit on how many times you can change your registered mobile number. However, frequent changes may trigger additional security checks. Always refer to FAB’s official terms and conditions for the latest policy.
What if I don’t have access to my old mobile number?
If you no longer have access to your old number, you will need to:
- Visit a FAB branch in person with your Emirates ID and Ratibi Card.
- Alternatively, call FAB Customer Care at 600 52 5500 (within UAE) for manual verification and assistance.
Will changing my mobile number affect my Ratibi Card salary deposits?
No. Changing your registered mobile number does not affect your salary deposits or card functionality. It only updates the contact number for OTPs, alerts, and security notifications.
Why Keeping Your Mobile Number Updated Matters
| Reason | Impact |
|---|---|
| OTP Security | Required for online transactions and login verification |
| Fraud Alerts | Instant notifications for suspicious activity |
| Transaction Updates | Real-time SMS for purchases, withdrawals, and transfers |
| Account Recovery | Essential for password resets and account access |
Conclusion
Updating your mobile number on your FAB Ratibi Card is a quick, free, and essential process. Whether you use the FAB Mobile Banking App or Online Banking, the process takes just a few minutes and ensures you stay connected to your account securely.
If you face any issues, FAB Customer Care (600 52 5500) or a visit to your nearest FAB branch will resolve them promptly.
